PRIVACY POLICY

1. Data Controller

This site is operated by Solex Excavation (RBQ : 5669-9655-01), headquartered at 1334 1re Avenue, Sainte-Catherine, QC J5C 1C4, Canada. For any questions regarding your personal information, you can reach us at 450-993-6457 or by email at info@solex-excavation.ca.

2. Information Collected

When you use our site, we may collect:

• Your contact information submitted through the quote form: first name, last name, phone number, email, address, city, postal code.
• The description of your project and the type of work requested.
• Technical browsing data: IP address, browser type, pages viewed, date and time of visit, through analytics tools (Google Analytics, Google Tag Manager) and the CallRail call tracking tool.
• Identifiers related to cookies placed by our measurement and marketing tools (Meta Pixel).

3. Purposes of Processing

• To respond to your quote requests and schedule our work.
• To contact you by phone, email, or text message regarding your project.
• To measure our site's audience, and to improve our content and services.
• To evaluate the effectiveness of our online advertising campaigns.
• To comply with our legal and contractual obligations.

4. Legal Basis

We process your personal information based on your consent (form and cookie banner), the execution of pre-contractual measures at your request (quote preparation), and our legitimate interest in ensuring the security, analysis, and improvement of our services.

5. Retention Period

Quote requests are kept for the time necessary for commercial follow-up, then archived for a maximum period of seven (7) years to comply with our tax and warranty obligations. Browsing data is retained according to the default settings of the tools used (generally 14 months for Google Analytics).

6. Cookies and Trackers

Our site uses cookies for proper functionality, audience measurement (Google Analytics, Google Tag Manager), call tracking (CallRail), and advertising (Meta Pixel). You can change your preferences at any time via the consent banner displayed on the site, or by configuring your browser to block or delete cookies.

7. Disclosure to Third Parties

Your information is never sold. It may be shared with our technical providers (hosting, email delivery, audience measurement, call tracking) who act strictly under our instructions, or with authorities when required by law.

8. Your Rights

In accordance with Quebec's Law 25 and Canada's PIPEDA, you have the following rights regarding your personal information:

• Right to access your information.
• Right to correct inaccurate or incomplete information.
• Right to erasure (right to be forgotten) under the conditions provided by law.
• Right to object and withdraw consent.
• Right to data portability.
• Right to file a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

To exercise your rights, contact us at info@solex-excavation.ca or at 450-993-6457.

9. Security

We implement reasonable technical and organizational measures to protect your information against loss, unauthorized access, disclosure, or destruction.

10. Changes

This policy may be changed at any time. The current version is the one published on this page, with the last update date indicated above.